회사 소개 : Global leader in omnichannel communication, helping brands to create meaningful relationships with their customers, at scale.
본사는 영국이며 6대륙에 60개 지사 보유 및 2십만 기업 고객 보유.
근무지 : 서울시 서초구 교대역 근처
Customer Success Manager, Account manager
3년이상 경력자
모바일메신저, 크라우드솔루션, Telecommunication 분야 선호)
영어 가능자
You know you are doing a good job when:
-Manage a portfolio of accounts to maintain good relationships with clients with excellent service quality.
-Identify new business opportunities with existing customers and engage in cross-selling and up-selling.
-Support the Sales team in generating new business by analyzing competitors’ activities and market intelligence knowledge.
-Advise clients on the best way of using our products and solutions, taking into account of cost-benefit efficiency and increased revenue, while also engaged in other business ventures.
-Assist clients on all account management tasks. This includes but not limited to payment follow-up, service enquiries, report generation, invoicing, technical issues, sender registration and etc.
-Manage and maintain accounts to ensure service quality and client satisfaction, ensure issues faced by clients are solved or escalated appropriately to internal teams if needed.
-Responsible for retaining and growing individual targets for gross profit, traffic volume from clients on hand.
-Gather clients/operators’ feedback for internal teams to improvise products and services, formulate pricing strategy and optimize operational process.
-Document all communication with clients accurately in a timely manner via internal tools.
-Support team leaders in sharing knowledge to new joiners of the company.
