Korehalal Trip is a team that solves the problems of Muslim travelers (+ Indian travelers) visiting Korea.
Traveling in Korea is quite famous. However, our customers still face many inconveniences.
Where can they eat with peace of mind,
Where can they pray,
What schedules are actually possible,
Who resolves issues when something suddenly arises.
We address these issues.
Korehalal Trip connects halal maps, Muslim and India-friendly tours, vehicles, guides, meals, prayer routes, and local operations.
Thus, it enables Muslims and Indian travelers to travel more comfortably in Korea.
Currently, we have +60,000 app downloads in the second year, over 1.6 million accumulative uses of Halal Map, +100,000 social media followers, and we are growing based on customer experiences from over 40 countries.
We aim to be the team that best understands and accurately solves the inconveniences faced by Muslims and Indian travelers in Korea.
We are looking for a talented individual who will join us in planning and operating travel and transforming recurring problems into systems.
The main tasks are as follows:
- Managing inbound tours in Korea for foreign customers
- Coordinating vehicle, guides, restaurants, attractions, hotel reservations and schedules
- Preparing a checklist before the tour and pre-checking operational risks
- Responding to onsite issues on the day of the tour
- Reviewing the possibility of schedule changes according to customer requests
- Sourcing, reserving, and verifying halal and Muslim-friendly restaurants
- Operating schedules considering prayer times, meal conditions, and movement paths
- Communicating via email and WhatsApp with overseas travel agencies, MICE companies, and corporate clients
- Verifying the contents of the quote request and organizing inclusions, exclusions, and cancellation policies
- Compiling customer feedback after the tour
- Improving recurring operational issues with checklists, manuals, and templates
- Managing partners such as guides, drivers, restaurants, and hotels, and improving quality
- Able to respond to emails and WhatsApp in English
- Able to manage schedules, reservations, and customer requests
- Calmly respond to sudden changes or onsite issues
- Able to coordinate among customers, guides, drivers, restaurants, hotels, and overseas partners
- Familiar with or able to quickly learn Excel, Google Sheets, and document organization
- Interested in Muslim-friendly travel, inbound tourism, and global customers
- Able to quickly share information and mistakes
- Can collaboratively create a system to improve human errors
You can adapt more quickly if you have the following experiences:
- Experience in travel agencies, DMCs, hotels, MICE, OTAs, or customer operations
- Experience interacting with foreign customers or overseas partners
- Experience in operating group tours, VIP tours, and corporate incentive tours
- Experience in managing vehicle, guide, restaurant, and hotel reservations
- Experience writing itineraries, quotes, and proposals
- Understanding of halal or Muslim-friendly services
- Ability in languages other than English such as Indonesian, Malay, Arabic, or Russian
- Experience executing quickly in a startup or small team
- Experience directly resolving customer complaints or onsite issues
Benefits and Work Environment
Since Korehalal Trip is an early-stage startup, there are still many shortcomings, but we can create systems together.
- You can help operate a global inbound travel startup.
- You can solve B2C app services and B2B DMC operations together.
- You can build expertise in the Islamic and Indian markets.
- You can communicate directly with overseas travel agencies, MICE companies, and global customers.
- You can oversee the entire process from tour product planning, quotes, operations, to feedback improvements.
- Being a small team allows for rapid expansion of roles based on performance.
1. Document Review
2. Practical Interview
In the interview, we want to understand your actual way of thinking.
For example, we may ask the following questions:
- How would you resolve the situation if the restaurant booked for the tour day suddenly could not accommodate a group?
- What is the first thing you should check when a customer requests a schedule change?
- What key elements should be considered differently when scheduling for Muslim customers compared to general foreign tours?
- If the same booking mistake occurs twice, what system would you create?
- When the words of the guide, driver, restaurant, and customer differ, what criteria would you use for judgment?
We fit well with individuals who:
- Seek to find solutions first when problems arise
- Can anticipate inconveniences that the customer hasn't mentioned
- When looking at an itinerary, don't just see the attractions but also consider travel times, meal times, prayer times, and vehicle routes
- Want to grow quickly within a small team
Even if you don't have experience, you can expand your perspective through collaboration.
