[About NextChapter]
NextChapter was founded in April 2021 with the vision of being a "Next-generation Global Consumer Brand Company." By introducing the online brand aggregator model for the first time in Korea, it successfully raised a total of 27.5 billion won in investments during Seed and Series A rounds and currently operates 15 brands in key consumer sectors such as CPG, Living, and Beauty & Personal Care. From having an annual sales of only 7 million won in its first year, the company has continued to grow rapidly year on year and aims to achieve annual sales of 50 billion won by the end of 2025.
NextChapter identifies brand growth opportunities in markets that are relatively stagnant in innovation, small-scale, and fragmented, as well as in areas with high global expansion potential. These opportunities are strategically tackled through brand acquisitions or more valid approaches to launching new brands in the market.
Since its establishment, the company has systematically built an internal system that efficiently manages all aspects of brand operations based on its own IT capabilities. Recently, it has advanced this by starting to develop an AI-Native Brand Operating System, which is expected to become a core growth engine in realizing NextChapter’s vision of being a “Next-generation Global Consumer Brand Company.”
NextChapter promotes sustainable growth based on outstanding talent and a strong organizational culture. We adhere to the principle of 'non-compromising hiring' and place Nexter Leadership Principles at the core of our corporate-wide HR policies. Under the belief that individual growth leads to brand growth, we are dedicated to building a great team.
[More about this job]
The CX team of NextChapter plays a role in listening to the voices of customers of the brands held by NextChapter and conveying them to the company. They directly contribute to the development of brands, products, and customer experiences through insights gained from customers and the perspective of CX Managers.
Working as a team with the Channel Operations team, they quickly apply customers’ voices to each commerce channel to improve the actual customer experience.
As a Customer eXperience Intern, you will respond to inquiries from various customer touchpoints, striving to establish positive relationships with customers so that they can comfortably recognize and continually use NextChapter's brands, products, and services. Furthermore, you can develop into a 'customer advocate' within the company, voicing customer needs and helping NextChapter create more customer-oriented products and solve customer inconveniences.
“The CX team improves the purchasing experience of all customers who encounter our brands and products by responding to customer inquiries that arise across various channels and resolving all issues faced by customers afterward. Communication with related teams to solve problems is also an important part of the job. Since customer needs vary widely, we diversify improvements on product presentation through internal communication of customer feedback and customer experience enhancements.”
• Respond diligently to various customer inquiries generated from the brands acquired by NextChapter.
• Quickly address issues so that customers and brands can maintain a continuous positive relationship and analyze causes to derive solutions.
• Actively discuss with team members for better customer experience, and contribute to NextChapter's more customer-oriented approach by conveying customers' voices to related departments.
• Respond to product shortages and inventory issues.
• This position is a full-time converted internship, and candidates must be able to start immediately upon transition to full-time after the internship period (6 months).
• Candidates who actively use online shopping malls such as Naver and Coupang.
• Candidates who are comfortable with work tools such as Google Sheets and Slack.
• Positive and optimistic personality with a warm heart that can genuinely engage with customers.
• Aiming for continuous skill development and possesses a growth-oriented attitude.
• This position is a full-time converted internship, and candidates must be able to start immediately upon transition to full-time after the internship period (6 months).
• Candidates who actively use online shopping malls such as Naver and Coupang.
• Candidates who are comfortable with work tools such as Google Sheets and Slack.
• Positive and optimistic personality with a warm heart that can genuinely engage with customers.
• Aiming for continuous skill development and possesses a growth-oriented attitude.
Benefits and Work Environment
Nexter Leadership Principles (Core Values)
We are a Winning Team writing the “Next Chapter” of eCommerce based on a strong culture.
• Unique greatness We create extraordinary results.
• Extreme maturity Mature individuals grow faster than anyone else and become 'multipliers' for the team.
• Team NextChapter The best members lead the team’s victory as ‘Team NextChapter-first.’
• Everlasting Brand We create brands that can last, rather than brands that shine briefly and disappear. Our goal is to create brands that can be proudly recommended to family and friends.
NXSP: Nexter eXperience Support Program
Focused on health and productivity,
We support the growth of Nexters.
NextChapter believes that creating opportunities for rapid growth with the best colleagues is more important than having extravagant welfare systems. We refer to policies that other companies call welfare systems as Nexter eXperience Support Program (NXSP).
🚵♀️ For a healthier Nexter
• Health check-up support worth 200,000 won
• 100,000 won monthly exercise cost support
• Lunch expense support
• 30,000 won monthly team dinner support per person
☀️ For a more productive Nexter
• 15,000 won meal support for overtime
• Taxi fare support when returning home after overtime
• 1,000,000 won moving support when relocating near the company
• 100,000 won support for purchasing various productivity equipment upon joining
• Unlimited support for book purchases
🚀 For more detailed information, please check the NextChapter recruitment.
Application receipt > 1st video interview > Reference check > 2nd case discussion > Final acceptance
