- EMR (Electronic Medical Record) management
- Perform solution related service request investigation, incident resolution and application maintenance
- Perform trouble shooting investigations reviewing front-end application by gathering information, using troubleshooting tools, shadowing end users, and testing workflows internally and externally
- Perform troubleshooting investigation via backend method by capturing log files, querying tables, and updating database fields and updating/cycling servers
- Communicate effectively verbally and in writing to clients and internal stakeholders
- Document notes, activities, resolutions and all the knowledge articles throughout the lifecycle of an investigation
- Prioritizing work based on the severity and urgency while balancing client and business needs
- Collaborating among and across teams to ensure issues are addressed by the appropriate individuals
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