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경력
2018년 11월 - 2020년 2월 · 1년 4개월
Subject Matter Expert, Google via Metanet Global
2019년 10월 - 2020년 2월 · 5개월
• Participating in improving quality of supporting developer operations in Korea by overseeing 12 agents in Korea with developers’ appeal cases • Taking part in sensitive apps or developer’s account escalation projects on dealing with locale-subjected policy violation in Korea and in global scale
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Developer Operations Specialist, Google via Metanet Global
2018년 11월 - 2019년 9월 · 11개월
• Handled 100+ internal escalations and 1,000+ external developer appeals identifying locale-specific abuse trends by communicating with developers globally providing with guidance • Reviewed apps across top charts in Korea and Global market to ensure policy compliance on Google Play providing with the better experience in the platform • Participate in weekly global meeting and seek ways to improve customer relationship management of the company.
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• Increased the number of OS deployment rate up to 57% maximizing college student users by designing Facebook online advertisement with more than 460,000 impressions and 0.98% of CTR for Windows 10 Student Benefits program • Executed internal online advertising project by communicating between managers and external marketing agency • Provided customer service to small and medium sized company clients for event promotion via email and cold-calling • Analyzed sales clients’ accounts based upon digital marketing projects • Language support for global marketing contents for localization
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• Participated in growing 100K viewers by composing Live online broadcasting scenarios via Naver V app and TV cast channels • Managed artists’ accounts through real-time communication utilizing app, MYDOL, delivering video to publicize the artists’ services and posting the edited video on SNS • Communicated for organizing event venues by executing online marketing strategies targeting fans through the use of SNS
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학력
활동
자격증
Research Analyst Training Level 2
자격증
Advanced Lead Generation Certificate
자격증
Azure Cloud Fundamentals Microsoft Certified
KO
