Lead international business effort Develop international marketing & business development strategy Coordinate with vice president by preparing forecasts and reports to ensure optimal results for all operations Support in-house marketing & sales teams to ensure projects viability and profitability Lead negotiation processes and manage relations with international partners Maintain effective relationship with countries representation agencies and global organizations Monitor rules and regulations to ensure compliance to all legal procedures and policies Manage local (Korea) and oversea sourcing and support teams (US) Develop and implement internal processes and optimize teamwork and in-house teams communication

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Manage sourcing operation Analyze market and identify potential brands to import in Korea Set up meeting with decision makers Manage & build relationship with partners Meet with local sales channel partners Work with the team to ensure optimal results Report to managers & vice president with sales forecast and report Coordinate with marketing & sales team to ensure optimal operations

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Provide support to technical advisors and maintain strong relationships with all Apple’s Customers Act as the official point of escalation for complex customer cases and be responsible for communicating official positioning on the company's issues Take ownership of complex issues and follow-up with customers until case resolution Partnering with engineers and other AppleCare groups to ensure resolution and customer satisfaction Participate of the launch of new Apple products Provide feedback on a daily basis to the team leader and engineers on new issues to improve products performances Empower to take decisions about exceptions, commercial gesture Evolving on a target-driven environment

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iOS & Mac+ technical support for Apple macOS system/apps, Mac and iOS devices, iCloud and Beats products for French, Belgian, Swiss, Canadian and UK Markets. Provide top quality support and maintain strong relationships with all Apple’s Customers Enriching customer experience by guided learning and usage education Adjust communication style to any audience Provide basic to complex support on all Apple products, systems, and software Evolving on a target-driven environment Communicating with Teams members and Team manager on new emerging issue Innovate by creating guides and tools to help Team members for everyday tasks Coaching new hire to ramp up their skills

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