IDT Analyst - consumer experience products

K12 Business Team Lead / Product Manager #B2G Business - Contributed to winning the Korean Ministry of Education's AI Digital Textbook Prototype Development Project. - Led communication with the government, demonstrating key features to the President and Minister of Education. - Participated in the BETT Show 2024 in the UK as a partner of the Ministry of Education. - Launched 3+ city/metropolitan office-level K12 education programmes - Speaking at multiple public ed-tech speeches with larger companies / gov organisations #B2C Business - Supercharged K12 B2C engagement by 100% (2022-2023) through user funnel streamlining and partner channel acquisition, exceeding growth targets. - Developed user-friendly, headless CMS architecture for efficient content management and updates. - Produced detailed user flow wireframes, ensuring an intuitive and efficient user experience across all platform functionalities. #Technical PO - Contributed to developing an AI-driven digital textbook platform personalising and engaging learning for students. - Led 3 successful platform sprints, launching key features that improved marketing performances, student engagement, customer organisation's satisfaction. - Influenced ed-tech discussions at top conferences, showcasing our solutions alongside industry leaders. #Team Management - Hired business operators, marketers, designers and more. - Based on structured OKR, supervised team performance and motivated where applicable.

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#Content Moderation Quality Control - Drove increased content screening quality with weekly data-driven reports, Optimising automated and human moderation. - Empowered the outsourced workforce through policy interpretation and training sessions, achieving consistent moderation. #Product Management - Improved platform security by advocating for TikTok product updates(sign-up age verification) that mitigated risks.

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#Business Management - Business Development: client management, vendor research, liasing with CSR organisations - Business Operations: project management duties for social entrepreneur bootcamp programmes (planning, proposal and PoC, budgeting, reporting etc.) #Technical Product Management - e-HRD platform: set web application technical specs/requirements, including general PM duties working closely with the development team, weekly stakeholder/project governor reporting - Business Process Automation: document exchange automation (VBA script development), saving 10+ working hours per month

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#PMO (Project Management Office) - Managed diverse ongoing IT projects (e.g., eCommerce framework update) by: - Organizing meetings - Consolidating weekly reports - Facilitating communication between local development office and HQ management #2nd Line Technical Support for Samsung Enterprise Cloud Storage (EFSS) - Reported system issues to HQ development office - Tracked maintenance progress using JIRA and Confluence #1st Line Customer Support for Samsung Corporate Telecommunication Service - Provided B2B helpdesk service for enterprise customers using Samsung SDS VOIP / Corporate Mobile Roaming #Samsung Electronics GDPR Data Protection Office Assistant - Supported the GDPR 2nd line team by analysing Galaxy smartphone / wearable device users' personal information usage data #RPA (Robotic Process Automation) - Contributed to business process automation development using Brity Works RPA - Drafted a technical manual for the solution #Market Intelligence Analysis - Conducted extensive business/market research on potential Samsung SDS business areas: autonomous driving vehicles, AI-driven healthcare startups, future of data processing organisations in the GDPR context #Cultural Interpreter - Assisted senior Korean managers with understanding regional business characteristics, English language fluency, navigating cultural differences for smoother business operations

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