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고아라
저는 새로운 일을 시작하거나 새로운 도전을 하는 것이 결코 내가 가진 것을 버린다고 생각하지 않습니다. 삶의 변화가 필요할 때, 그리고 그것을 알아차렸을 때 과감히 내가 가진 것과 새로운 기회를 교환하여 변화하고 성장하고자 합니다.
경력
1. B2B Sales - Target: 해외 hotel, Travel agency, OTA, 숙박예약플랫폼, 여행 스타트업 등 - 신규고객사 개발, 계약, API연동, 유지보수 등 세일즈 사이클 전반에 관한 업무 - 세일즈파이프라인 관리 - 마켓리서치를 통한 잠재고객 발굴, cold calling/emailing etc. 2. Partnered Channel / Hotel Account Management - 담당 Account 최적화 및 매출 관리, 시스템세팅 - 판매채널별, 예약 트렌즈에 따른 마진율 조정 (profit share) - 매출 신장/판매 활성화를 위한 프로모션, 인센티브계획 수립 및 제안 - 채널맵핑, API연동관리 - 정산 관리 - 파트너사 계약 관리 (NDA, SLA) 3. 세일즈 타겟 달성을 위한 마켓 리서치 - 자사 글로벌 예약 데이터를 이용한 부킹 트렌드 분석 - Travel Industry trend 파악 - 자사 호텔 상품에 대한 마켓 요금 경쟁력 파악, 경쟁사 동향 파악 4. 유관 부서와의 협업을 통한 서비스 품질 향상 - IT team: API연동 과정에서 본사 개발팀과 클라이언트 간 technical issue 관련 communication 업무 5. 호텔 소싱 및 시스템 판매 세팅 - 신규호텔발굴 및 직사입 컨트랙팅 - 프로모션 교섭 - 컨텐츠 노출 검수 및 관리 - 시스템 판매 세팅 - 호텔 어카운트 관리 6. 서비스운영 (Operations / CX Lead) - 업무프로세스 및 이슈 해결 프로세스 재정비 및 매뉴얼 구축 - VOC 분석 및 유관부서 개선요청 - 고객 요청사항 처리 - 고객응대/DB기반 고객경험개선 - 서비스운영 제반 업무 - 온라인이커머스 상품판매 / 재고관리 - 데일리 테스트 부킹을 통한 신규시스템 사이트 안정화 작업 - 각 채널별 예약 관련 매핑이슈 핸들링 - 유관부서 서포트 및 협업
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Managing Director
프리포스트
공유주방1번가 (First Kitchen) - Cloud Kitchen Platform (Foodtech, Cloud Kitchen, Technology, F&B) 2021. 8~ ICT사업본부 Project Management / Task Force 2020.11-2021.7 영업관리 / 운영지원 (고객지원그룹) 팀장 -Appointed as a Team Leader to direct the sales management and sales operations. -Responsible for sales support, sales operations, and administrative work. -Overseeing all customer-related inquiries. -Manage and maintain customer data, keyword Ads. -Responsible for monitoring the accounts. -Manage clients, team, and the progress of the project. -Manage the work tools such as Salesforce CRM, Slack, Notion, etc.
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- Manage relationships with customers and vendors to build the brand and the business. - Champion and manage new projects to create stronger partnerships. - Liaise with partners to solve issues, communicate needs and create synergy. - Contacting potential clients to establish rapport and arrange meetings. - Planning and overseeing new marketing initiatives. - Researching organizations and individuals to find new opportunities.
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- Hong Kong & Seoul based Blockchain Development Company - Developing new business opportunities - Building and expanding to presence of Inblock.co and its brand - Generating PR, Marketing and Traffic-related partnership opportunities - Participated in seminar, conferences and industry community events to leverage networking opportunities - Growing relationships into partnerships on investments, exchange listing, community building and liquidity related services (STO&ICO Launchpad, Token Trading Launch, Airdrop)
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- Provided strategic direction and leadership to Sales & Marketing team - Developed new accounts through effective cold-calling and networking initiatives, led to sales quota achievement. (expanded 30% of market share in metropolitan area, accomplished contracts with over 150 hotels on the second half of 2017) - Led brand new business, designed sales promotion, drove performance in Sales with strong focus on quality, delivery, profitability and built/maintain business relationship with existing / new clients
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- Adapted new standards to Korean market needs, deployed tailored promotional campaigns and sales, coordinated and executed all sales/marketing/business development/media-related activities. - Entertained clients during Site-inspection, organized and performed the FAM trip/Media shooting and program operation when appropriate. - Negotiated contract specifics to achieve maximum profitability while satisfying customer needs. - Participated in trade shows, travel mart, conferences, and industry community events to leverage networking opportunities.
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Sales Representative -Retained to perform business development and account management in the local travel company. -Successfully expanded account base from 50 to over 90 accounts and increased revenue development from 65 to 120% of sales objectives. -Established and maintained strong client relationships. -Coordinated all retail sales and promotional efforts. -Developed and implemented sales plans for targeted penetration of the wholesales and retail market of Asia.
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MICE / Group sales (Doctors, Professors, Pharmaceuticals) - Prepare briefing session and assist in meetings with major business partners - Assisted clients with any inquiries about the hotels or upcoming medical congress information - Update database & conduct market research - Providing high-quality customer service and handling guest complaints
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Korean Resort Host (Front Office Supervisory level) in BT Vabbinfaru Maldives Concierge as an opening member in BT Seoul Description: - Providing high-quality guest service, ensuring a safe, clean, comfortable & welcoming atmosphere. - Front office duty including check-in and check-out of guests. - Management responsibilities included guest inquiries, requests, complaints and feedback of guests to ensure guest satisfaction. - Providing customers with a satisfying and memorable experience by mingling with them and furnishing travel information within the Maldives and the region. - Performed diligently to maximize sales and revenue and upkeep a high service standard and maintain smooth operations.
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학력
