Developed the company to a $2.5 million in annual revenue retailing aftermarket automotive parts. Increase business through examining metrics such as repeat-buy, hot sellers, big buyers. Launched mass email campaigns, different discount sales to targeted customers, and implemented group buys. Formulated and implemented profit-revenue analysis to increase sales margin with the sales team. Created and controlled marketing budget with the sales team. Hired over 20 employees and arranged a sales team, warehouse team, and customer support team. Developed and executed operations flowchart to have sales, warehouse and customer support team work together efficiently, held weekly meetings to communicate each teams needs and implemented them. Designed and implemented a customer support process Pre-sales; Post-sales; Post-shipment; Post-installation; Outsourcing; managed a team of up to 4 customer support reps.
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