• Handled customer requests on behalf of our internal & external clients (Visa, Amex, Hyundai Genesis, Lincoln, Royal En- field,etc) via phone, email, chat and other communication/digital media • Researched and managed requests & trendy contents including Entertainment, Travel, Sports & Recreation including Golf, Shopping, Concert and unusual requests to help improve lifestyle • Communicated with partners to provide information in response to inquiries and to handle & resolve complaints for customers - 클라이언트 (비자, 아멕스, 유니온페이, 현대 제네시스, 포드 코리아, 로얄 앤필드, 할리데이비슨 코리아 등)를 대신하여 고객의 리퀘스트에 따라 컨텐츠 기획/제작 및 커뮤니케이션 업무 - 호텔, 레스토랑, 엔터테인먼트, 여행, 스포츠 및 레크레이션 (골프, 쇼핑 등) 등의 다양한 리퀘스트 리서치 및 컨텐츠 작성 및 기획 - 업계 최고의 럭셔리 고객 응대 및 온라인 비서 서비스

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- Teaching piano, composition, harmonics, and ear-training - Contributed to the development of a student’s program - Trained students to become composers, singers, and guitarists

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Management / Customer Service Representative - Maintained and updated product information on the company website, managing campaign to budget - Was responsible for account management such as updating product photo and video on blog and making digital catalogue, business card - 웹 디자이너로써 홈페이지, 블로그 제작 및 관리와 고객 서비스, 배송 서비스 업무를 담당 - 매장 제품 사진 편집 및 포스팅

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Global Music Content Manager - Reviewed music content, analyzed and curated music playlists by genre and mood to help search efficiency - Wrote articles and created podcasts of various music/musicians, coordinated for listeners and fans - Created block chain (crypto currency) music streaming products, concepts and curate content which was used by Marketing, IT Teams - Developed and executed company marketing plan for targeting and researching by digital services - Management of Social media Channels (Facebook, Instagram, Twitter, You-tube) content marketing campaigns and activities - 콘텐츠 기획자로써 웹 페이지, 모바일 어플리케이션에 들어갈 음악 컨텐츠와 동영상 컨텐츠를 제작하며 전반적인 기획 업무를 담당

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작곡,피아노,화성학 강사로써 고등학생 입시 지도 및 교육 개발 업무 담당