Project description: Clova AI for Contact Center Clova Contact Center AI, which provides the main artificial intelligence technology of NLU, STT, and TTS as a telephone network interface, provided a new user experience through a non-face-to-face interface in a changing society due to 2020 COVID-19. Clova Contact Center AI Mainly based on the potential and demands of large markets in Korea and Japan, it continues to grow steadily, and it has great significance because it was able to use AI to melt the value that can be used by real users. During the initial deployment phase of this growing project, I performed telephone network server infrastructure and development using telephone network technology, and engineering of DM (conversation manager). In addition, in the dialog design of the task-oriented dialog (TOD), an automated pipeline was built to detect the part of the user that could be perceived as a failure during the workflow, and the general CI/CD pipeline configuration and k8s cluster management for serving, We performed various engineering tasks required for various products, such as constructing a stress test environment against excessive telephone traffic.

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Project description: Campaign Intelligence https://c-intelligence.com/main A BI solution that requires pivoting, aggregation, and visualization of the required data in the format requested by the UI, with approximately 100 million data sets per customer. Distributed processing for interactive queries and query builder development that changes depending on the database type are the main features. Participated in major development from initial team building to launching. require a lot of review on the distributed query engine (Impala with Kudu, Presto, Hive on Tez, Tajo etc). 2016, 2017 released to G-Star. Served as Skilled Industry Personnel.

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Project description: JisikLog JisikLog has about 500,000 DAU and over 3 million PV. It is a question-answer based business and it is servicing in Korea. Kenneth has made improvements to use knowledge answers in conversational form. Served as Skilled Industry Personnel. Simsimi Simsimi has about 200,000 DAU and over 1 million PV. An intelligent chatbot that interacts with users. Simsimi serves 13 countries including Korea and major countries. Kenneth has been working as a team leader in a new business using Simsimi. Served as Skilled Industry Personnel.

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