- Insight researcher at McKinsey & Company - Consultant at Knowledge Partner: LYNK, AlphaSights, GLG, Guidepoint

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- Lead the overall Korean digital communication (Web, Social, Live Chat) and call center - Successfully applied ‘AirAsia 3.0: Airline + Data = Digital’

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- Expert in Airline Marketing & Service Operation + Nov.16 ~ Jun.18: 1.8 years in Customer Relations as an Administrator of CSC, finding core consumer challenges and prioritize projects for resource allocation for enhancing service quality + Jan.15 ~ Oct.16: 1.10 years in Incheon Int’l Airport as a Head of Operation Center, set up a clear vision, simple strategic direction to focus, service development and people network development + Dec.13 ~ Dec.14: 1.1 years in Hanoi Station as a Station Manager, overall managed the station + Feb.11 ~ Nov.13: 2.10 years in Incheon Int’l Airport as a Chief Manager, led the organization goal-oriented and set up a ‘Simple & Easy Check-in’ model for enhancing efficiency * Managed the crash accident in San Francisco as a crisis response manager + Jul.10 ~ Jan.11: 7 months in Star Alliance CSC Korea as an Administrator, experienced on the global partnership, marketing calendar & NPD management, media management under highly marketing-driven environment + Jan.08 ~ Jun.10: 2.6 years in Passenger Marketing, experienced and specialized in new product & business development as well as relationship management under a highly competitive business environment + Jan.03 ~ Dec.07: 5 years in Loyalty Marketing, experienced & specialized in membership(FFP) marketing goal development as well as managerial skill for project + Jul.02 ~ Dec.12: 6 months in Internet Marketing, reviewed the introduction of CRM + Sep.01 ~ Jun.02: 10 months in Incheon Int’l Airport, mastered & practiced in providing passenger service

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