Responsibilities: ▪ Lead the Training Team in delivering technical trainings to business users ▪ Gathered business requirements from users, and provides technological recommendations ▪ Liaised and articulated technology and processes between business users and technical teams ▪ Managed service requests and restorations according to key metrics such as priority and impact, and within SLA ▪ Owned ad hoc roles which include Root Cause Analysis Facilitator, Analytics Analyst, Business Unit Coordinator, etc. Key Contributions: ▪ Served as the pilot business analyst for Agile Scrum implementation of Enterprise Asset Management changes ▪ Managed the team as Work Group Lead, and provided consultations on process simplification efforts

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Responsibilities: ▪ Built in-house organizational capability through technical writing, visual presentation and training facilitation ▪ Performed core CNC tasks such as package management, SQL database administration, and troubleshooting among others Key Contributions: ▪ Led system refresh process simplification changes that resulted to at least 57% of annual time savings ▪ Redesigned administrator access configuration and reduced object management-related ticket count by 60% ▪ Established the team’s technical documentation library

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Responsibilities: ▪ Managed the team as Work Group Lead, and provided consultations and facilitated presentations as Design Architect ▪ Ensured adherence to Sarbanes-Oxley (SOX) controls, Information Protection (IP) compliance and Information Risk Management (IRM) requirements as Team IRM Analyst Key Contributions: ▪ Implemented the design of JDE roles and related processes as Enterprise Resource Planning (ERP) Project Security Lead, Gorgon Australia ▪ Assessed gaps and maximized available tools that freed up about 10% of resources for more valuable work ▪ Drove lean process improvement initiatives that lessened service delivery turnaround time by an average of 3 days

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