Internal and external communication •Direct and transparent communication with clients on a daily basis •Promoting effective and positive communication internally to achieve improved productivity Scheduling • Daily/weekly/monthly analysis of call volume trends to achieve efficient schedule patterns • Developing talents through regular coaching sessions based on their performance Protecting employees • Strict monitoring of office maintenance when health and safety risks are encountered • Promoting ethical and joint team spirit to achieve pleasant working conditions

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· Performed administrative support in maintaining office paperwork and internal database · Assisted in organizing and planning conferences and capacity development symposiums · Managed Social Media accounts and official website · Researched and analyzed topics in the context of sustainable development and transparent, inclusive governance

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· Managed and tracked office equipment inventory · Maintained and updated office documents · Researched and made reports for book orders · Served as an initial point-of-contact for students, academic staff, and customers

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· Reviewed and updated student applications on Oracle—PeopleSoft · Assisted prospective students with inquiries regarding the application process

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· Managed and updated confidential documents · Served as an initial point-of-contact for students, parents and academic staff

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