• Led auto physical damage estimation solution (AudaNet) projects in Asian countries (including Korea, Japan, Indonesia, Thailand, Vietnam, and Hongkong) for major P&C insurance carriers and vehicle manufacturers • Supervised technical support operation team with 5 FTE to manage change requests and resolve issues from 8 different countries • Introduced auto parts procurement system (Global InPart) to Korea market and prepared to deploy in APAC region as a subject matter of expert • Designed and implemented working model between country support team and global engineering team located at foreign countries (Spain and Taiwan) to meet company-wide transformation to agile development process

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• Completed vehicle damage assessment systems project to enhance productivity and loss control for imported vehicle segment • Improved auto property damage claim processes by re-designing claims service organization structure and presented long-term strategy to claims department executives • Researched and optimized auto parts supply channel in Korea market by establishing semi-exclusive suppliers with SK networks

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• Valuated and adjusted vehicle related property damage claims in New York, New Jersey, and Connecticut. Awarded Certificate of Excellence for outstanding customer service (2009) • Assisted management in building and maintaining Excel spreadsheet templates for monitoring team performance • Supported multi-cultural marketing efforts with marketing and public affair teams, and contributed in improved brand recognition rate in Northeast zone. On-The-Spot Award winner from marketing department (2009)

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• Analyzed monthly management reports after month-end closing and presented key trends to executives • Refined internal management process and created manual accordingly • Worked with IT department to implement A/P document archiving system and launched the program successfully

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