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[외국계 AI Marketing Solution기업 Customer Success Manager 채용] ■ Job Description Customer Success Manager leads the implementation and integration of our enterprise products into our client's environment and applications. You will perform service delivery and first line technical support for the product implementation. Your goal is to generate solutions from both business and technical perspectives and successfully implement them at the customer site. A successful implementation requires in-depth knowledge of our products and to be an expert in hands-on service delivery, solution development, and support operation. You must have excellent communication skills to help coordinate and manage requirements and expectations of the client. You also have to develop a standard solution guide and technical support guide to scale up for global service delivery. You Responsibilities 60% hands-on product implementation and data analytics consultation service delivery, 20% technical support and product request evaluation, and 20% supporting pre-sales activities. Developing solutions for customers by working out existing product solutions for data integration and service application recommendations. Discussing the product definition, implementation, operation and clarifying issues with the customer. Developing standard solution guide and technical support guide as product support assets Leading application implementation project and maintaining customer relations. Our Requirements Minimum 5 years experience in client-facing project management and service delivery Ability to identify requirements before the customer does and respond quickly. Excellent communication skills to effectively convey technical information to both technical and nontechnical audience. Business fluency in English. Detail-oriented and able to handle hands-on operations. Demonstrate problem-solving skills Solid knowledge in web/app event tracking Solid knowledge in data analytics (e.g. Google Analytics, data warehouse, SQL … etc.) Solid knowledge in digital marketing and CRM Demonstrate knowledge and experience in basic internet technologies (e.g. HTML/CSS/Javascript) [Key Point] - 5~15 years experience with highly passionate attitude - Experience of data onboarding, technical discussion, - Self-starter who can initiate things by himself/herself (as Client is still a startup, we need this trait to get things done) - Knowledge and experience of handling web/app related technologies; website coding or mobile app coding experience will be plus (Javascript, Objective-C, Java, Swift, webpixel implementation, event tracking, etc.) - Having a knowledge on machine learning and deep learning is a plus (at least interest is required) - Fast learner / continuous learner (also need to cover business related discussion like how can optimize marketing operation with Client solutions - at least they have to study by themselves even after joining the company) - Prefer to have basic knowledge on marketing/ads sector (e.g. Growth hacking, AARRR, ROAS, CPC, CPM, CPA, CTR, CVR, Google/Facebook ads campaign, etc.) - Hands-on experience of data analysis or BI tool (e.g. Tableau) will be a plus - Target companies: Adobe (marketing solution dept.), SFDC (marketing solution dept.), IBM (Watson Marketing solution dept.), Tableau (or similar BI tool vendors), 3rd party app tracker solutions (e.g. Appsflyer, Tune, Adjust, and similar local companies) - Target keywords: CSM, Growth Hacker, Customer Success Engineer / Post sales engineer (but who wants to expand his/her expertise also to business area), etc. - 선호 경력자 : 경력 10년 전후의 40세 미만 과장~차장급 선호 / 채용인원 1명. ■ 제출서류 : 국문 및 영문이력서, 경력기술서, 자기소개서(MS Word) / Linked In 개인계정 제출 필요. (이메일 제출) khyeon6767@gmail.com ■ 근 무 지 : 서울시 강남구 ■ 급여수준 : 면접 시 협의(Gross 10,000만원 내외 예상 / 그 이상도 능력에 따라 가능) ■ 채용기한 : ASAP, 채용 시 마감 ■ 담당 컨설턴트 김 대현 상무 / khyeon6767@gmail.com
2018-12-11
김대현  Sr. consultant (Headhunter) @Halcyon Search International
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2018-11-16
윤유  Product Manager @로켓펀치
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