Management of Care service/after-sales service journey and operation - Work with all networks boutiques (30 doors of department stores, duty-free shops, external partners) and HQ to manage the tools and utilities including annual import and distribution planning, test on chemical goods, follow up with changes and updates, user guidelines, and issue management if necessary. - Monitor the care service operation in all networks and analyze the data including service quantity, turnover, and workload. - Deliver the care service journey and operation through official meetings and training and production of operation manual for all networks. Management of Client marketing project operations - Plan and set up a strategy for client marketing projects in cooperation with all networks and related departments and involved in the project operation including presentation, and training. - Analyze the project performance and turnover rate and share the best practices with all networks and stakeholders. - Produce a creative and innovative way of running projects and successful implementation for better client experiences for internal and external clients. - Collaborate with local internal control, legal, and finance teams related to project setup and operation. Client service data analysis - Produce monthly and quarterly reports of repair services based on networks, collections, services, and staffs. - Estimate the expected repair service quantity for service promotion and analyze the results.

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