[Company Introduction]
Fastfive aims to provide a new customer experience through the innovation of the traditional real estate industry by optimizing not only space but also services, community, and infrastructure, thereby redefining a working space as WaaS (Workplace as a Service).
[Group and Role Introduction]
The Branch Operations Group is the department that oversees the 'shared office business', which is the identity and core of Fastfive. Based on revenue and profit management, it provides the highest level of space and services so that all tenants (=members*) can focus on the essence of 'work', thus providing an experience that makes them want to stay with Fastfive for a long time.
1. Branch Operations/Management
• Directly manage the quality of the space and services of the assigned branch for customer comfort.
• Guide on space usage etiquette
• Regular inspections of facilities and services through space rounds (Walk through)
• Initial response to issues with facilities and communication with relevant departments for resolution
• Manage the status of various consumables provided to customers, including consumption cycles/inventory management and ordering, replenishment.
• Ordering, receiving, inventory management (digital/physical), stocking, replenishing / management and efficiency improvement plans
2. Customer Service
• Respond quickly and accurately to customer inquiries, both face-to-face and remotely.
• Identify and implement fundamental solutions for repetitive inquiries.
3. General Administrative Tasks
• Responsible for the monthly expenditure report for branch operational costs.
• Must have at least 1 year of work experience.
• Experience in customer service
• Experience in branch operations, such as franchises
Benefits and Work Environment
Work & Life
• Support for education/communication costs
• Provision of welfare card/welfare points
• Support for taxi expenses related to work and late-night taxi expenses
Wellness & Family
• Support for comprehensive health check-ups
• Support for professional psychological counseling
• Provision of childbirth gifts for employees
Refreshment & Fun
• Flexible use of annual leave
• Provision of 10 days refresh leave (for 3-year tenure)
• Provision of welfare points for service anniversaries
• Birthday leave & welfare points provision
• Early leave of 1 hour on Fridays
• The application form should be submitted in a free format focused on career/experience.
• File format: PDF, Word acceptable (hwp files not allowed)
• Example file name: KimPaepa_Shared Office Operations_Resume
• Document screening: Results will be announced within 1-2 weeks, with separate notice in case of delays in review
• Interview process: First round interview (job competency) conducted
• Employment type: Contract for 12 months (3-month probation period, extendable based on evaluation)
• Department: Branch Operations Group
• Work location: TBD (to be determined after hiring based on the responsible area)
• Work hours: 5 days a week, 09:30~18:30
• Salary: Negotiable according to company regulations.
