1) Operating NPS Regular Surveys
- Extracting the list of respondents, sending surveys, distributing rewards, and processing related requests
- Organizing and analyzing open-ended responses to derive insights
- Deriving and managing improvement tasks based on results
- Suggesting improvements on wording/structure of items
2) Analyzing VOC and CSAT (Customer Satisfaction) Data
- Organizing qualitative data (open-ended responses, etc.) and analyzing major issues
- Deriving service improvement insights based on the voice of business owners.
[Organization Introduction]
The Business Planning and Management Team for Business Owners is responsible for various planning and operational tasks aimed at enhancing the overall experience and supporting the growth of business owners using the Baedal Minjok platform. This organization is part of the Business Owner Growth Planning Office, which derives key levers across the entire growth journey of the business owner and provides data-driven insights that can be reflected in services, education, and operational policies. Additionally, we regularly listen to the voices of business owners and systematically analyze them to suggest directions for service improvement, contributing to the enhancement of actual satisfaction. Notably, based on NPS (Net Promoter Score) surveys and VOC (Voice of Customer) data, we quantify the experiences of business owners, derive improvement tasks, report relevant content, and closely collaborate with internal related organizations, overseeing the entire process of problem-solving. Our mission is to plan and realize experiences that satisfy business owners.
[Job Responsibilities]
1) Operating NPS Regular Surveys
- Extracting the list of respondents, sending surveys, distributing rewards, and processing related requests
- Organizing and analyzing open-ended responses to derive insights
- Deriving and managing improvement tasks based on results
- Suggesting improvements on wording/structure of items
2) Analyzing VOC and CSAT (Customer Satisfaction) Data
- Organizing qualitative data (open-ended responses, etc.) and analyzing major issues
- Deriving service improvement insights based on the voice of business owners.
