We are looking for someone who will create customer satisfaction together with the business solution chosen by beauty shops worldwide!
🚀 Company Introduction
Collabo Salon is a global beauty shop operational solution used by more than 280,000 beauty shops worldwide.
As a SaaS service providing all necessary functions for beauty shop operations, including reservations, customer management, and marketing automation,
it is rapidly expanding in not only Korea but also in global markets such as Brazil and the United States.
Collabo Ground prioritizes customer success and pursues a team culture that grows together.
- Provide CS consulting and support for Collabo Salon clients (using KakaoTalk, Zendesk, etc.)
- Onboard new customers and guide through key features
- Write FAQs, manuals, and templates for customer inquiries/repetitive issues
- Collect customer feedback and share it with the team to contribute to service improvement
- Support the management of marketing content and message automation tools
> ☑️ No random sales/calls – Focused on existing customer CS tasks
- Someone willing to take responsibility for identifying and solving customer problems
- Someone who values teamwork and communication
- Experience in creating customer response content such as manuals, guides, and FAQs
- Interested in streamlining or structuring repetitive consultations
- Experienced in CS in startups, SaaS, O2O platforms, or e-commerce
- Familiar with collaboration tools such as Google Docs and Notion
- Understanding of KakaoTalk channels, reservation systems, and automation tools
Benefits and Work Environment
- 📍 2-minute walk from Hongdae Station in Mapo-gu, Seoul
- ⏰ Flexible start time between 9 am to 10 am, possibility of remote work (with prior notice)
- 🌴 Free use of annual leave (can be used without reason)
- 💰 Operating non-inclusive wage system → separate compensation for overtime and performance
- 🍱 Corporate card support for dinner during overtime, taxi fare support
- 💻 All team members provided with MacBook + dual monitors
- 🧭 Onboarding support from CX professionals to help with settling into the job
- 🛠️ AI agent for customer response tasks provided
- Please apply including your resume and a brief self-introduction.
- It would be helpful to write your application focusing on your CS experience.
- Online interview -> Practical assignment -> On-site interview -> Final interview
📈 Growth opportunities at Collabo Ground
- Experience in solving actual customer problems → linked to paid conversion and service performance
- Acquire operational, marketing, and automation capabilities in the SaaS industry and global markets
- Practical experience in customer-centric thinking, automation systems, and various collaboration methods
